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Help Center

How can we help?

Quick answers about tickets, payments, streaming and replay.

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Quick start

  1. Buy your ticket on the event page.
  2. Check the confirmation e-mail (look in Spam/Promotions if needed).
  3. On the day and time, go to the event page and log in / enter your code.
  4. If the picture stutters, click the ⚙️ icon on the player and temporarily lower the quality.
  5. After the live show, the replay is available for a few days.

Tip: use an Ethernet cable or move closer to the router for better stability.

Viewers

I didn’t receive my ticket / access link

1) Check your Spam / Promotions folder. 2) Confirm the e-mail used in the purchase is correct. 3) Log into your account to see your purchases.

If it is still missing, contact us by e-mail.

What are the minimum technical requirements?
  • Stable internet connection: we recommend 10 Mbps or more for HD.
  • Up-to-date browser: Chrome, Edge, Firefox, Safari.
  • Avoid VPNs, aggressive blockers and sharing mobile hotspot during the event.
Can I watch on my TV (Chromecast / AirPlay / HDMI)?

Yes, as long as your TV/device supports Cast or you connect your computer via HDMI. On some older models, mirroring may limit quality.

Video stops, keeps loading or audio drops
  • Temporarily reduce quality in the player’s ⚙️ menu.
  • Close other apps/tabs that use the internet.
  • Restart your router and use a cable if possible.
  • Try another browser/device to isolate the problem.
How long can I watch the replay?

After the live show, the replay is available for a few days.

How do I get an invoice?

If the invoice is not in your account area, request it by e-mail including your billing details/VAT number.

Can I get a refund?

Requests are assessed case-by-case together with the event organiser. Replay access for %d days is always guaranteed.

During the live stream (quick support)

  1. No sound? Check the player / system / TV volume. Try headphones. Click the sound icon in the player.Sem som? Confirma volume do player / sistema / TV. Testa auriculares. Carrega no ícone de som no player.
  2. Choppy image? Lower the quality in the ⚙️ menu. Close apps that use bandwidth.
  3. Player won’t start? Refresh the page (Ctrl+F5), disable VPN and try another browser.
  4. Access error? Make sure you are logged in with the same e-mail you used to buy the ticket. Access is personal.
  5. As a last resort, switch device/network (e.g. mobile data) to isolate the issue.
If the problem persists, contact support with the purchase e-mail, event name, time, browser/version and a screenshot of the error.

Organisers

What the platform does (and does not do)

We are a technology intermediary: online ticketing and streaming on our platform. Content curation, pricing and permissions are the organiser’s responsibility.

Sales reports and payouts

We provide sales reports, payment methods and periodic payouts as agreed.

Copyright and music licensing

Licences/authorisations required for the broadcast are the organiser’s responsibility. Our team can advise on technical best practices.

Technical recommendations for capture
  • Encoder output in H.264, audio 48 kHz, consistent bitrate.
  • Dedicated Ethernet connection; avoid venue Wi-Fi whenever possible.
  • Arrive early to run ingest tests.